Fall 2019 Sun Outages: TBA
An astronomical phenomenon called sun outage disrupts cable TV service twice a year. The next time this occurs it will be in the Fall. More information to come regarding the dates/times you can expect to see these outages.
For those of you who are interested in astronomy, sun outages, sometimes called solar transits or sun fades, occur around the spring and summer equinoxes. At these times, the sun’s low path in the sky take it directly behind a communication satellite that transmits signals to a station on earth. The sun’s rays interfere with the signals between the communication satellite and the earth station.
Our subscribers may notice the effects of the solar outage — blocks or momentary freezing on your TV. You might even lose certain channels for a little while. Unfortunately, there is nothing we can do to prevent the mighty sun from interfering with your live TV viewing. The outages should last no longer than 10-15 minutes per day. It’s important to note that internet and phone service will not be impacted by these sun outages.
How will this affect me?
For about 10-15 minutes each day, at some point between 12:00 p.m. and 3:30 p.m., you may experience some degree of tiling, pixelation, poor audio, or other reception issues.
When do sun outages occur?
The outages may occur for about 10-15 minutes around the same time each day during the outage period.
What should you do?
If you only experience interruptions in your television service during the time frames listed above and the issues subside after a brief time, there is nothing you need to do.