What is Lifeline?

Lifeline is a program to help make communication services more affordable for low-income households. Lifeline provides qualified Co-Mo Connect subscribers a discount on monthly telephone or internet services. The discounts will help ensure that low-income households can afford 21st-century broadband and the access it provides for jobs, education, and other opportunities.

The Lifeline Discount

The Lifeline program is administered in a partnership arrangement between the Federal Communications Commission and the Missouri PSC. The program is funded by the federal universal service fund and the Missouri universal service fund. The Lifeline discount is a minimum of $9.25 per month or as much as $24 per month depending on the service selected and the customer location. A minimum speed of 100 mbps upload and 100 mbps download is available to be provided by Co-Mo Connect in their service territory. Eligible subscribers can receive one Lifeline discount on a qualifying service (phone or internet, but not both) per household, not per person, and a household can get a Lifeline discount from only one provider.

Do I Qualify?

Get approved online for the Lifeline program by the Lifeline National Verifier at https://nationalverifier.servicenowservices.com/lifeline

Streamlined eligibility requirements for the Lifeline Program include an applicant’s participation in at least ONE of the following programs:

  • Supplemental Nutrition Assistance Program (SNAP)
  • MO HealthNet (Medicaid)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (FPHA)
  • Veteran’s Pension or Survivor’s Pension benefit
  • Or income-based eligibility (At or below 135% of Federal Poverty Guidelines) The guideline is based on your household size and state. You will need to show proof of income: three consecutive pay stubs or a tax return, when you apply for Lifeline.

Customers qualifying for a Lifeline discount on Co-Mo Connect services must be a current subscriber at an eligible location and must subscribe to a plan that meets the Lifeline program’s minimum service standards.

Participation is subject to annual re-certification. Qualifying customers will need to recertify every year to maintain their Lifeline discount with the Lifeline National Verifier. You’ll need to do this within 60 days of notification, or you’ll lose your Lifeline discount.

Please note: You are only allowed to get one Lifeline discount (phone or internet, but not both) per household, not per person. If someone at your address already gets Lifeline, you will need to complete a Household Worksheet to see if you qualify for Lifeline.

What Do I Need to Provide to Apply for the Discount?

You will need all of the following information when you apply:

  • Full Legal Name
  • Date of Birth
  • Last 4 digits of your Social Security Number
  • Physical Address

This information will be reviewed for electronic verification. If there are errors, additional information will be required such as a valid Driver’s License, Social Security Card, or Medicaid award letter, a prior year’s tax return, etc.

For More Information and to Qualify

More details are available by visiting https://www.lifelinesupport.org.

To start an application, visit the Lifeline National Verifier website at https://nationalverifier.servicenowservices.com/lifeline.

Have questions?  Call us at 844-99-FIBER, or stop by our office.