FREQUENTLY ASKED QUESTIONS
Q: How can I learn more about Co-Mo’s pricing/information for Internet, TV, and Phone services?
A: Visit www.CoMoConnect.com or call 844-99-FIBER for more information about Fiber Internet, TV, and home phone services and pricing.
NOTE: We DO NOT take pre-orders. Order service ONLY when your phase is marked ORDER NOW or ACTIVE on this webpage or if you receive a postcard or email that notifies you that your specific phase is active. DO NOT ORDER if you live in an “In Construction” or “TBA” phase, you will receive a message that you are not eligible for service when your area is, in fact, under construction or still in the planning phases.
Q: How will fiber lines be built in the area?
A: Due to an agreement with Laclede Electric Cooperative, fiber lines are being installed both overhead on Laclede electric poles and underground when necessary. Underground parts of the construction may require digging along the utility’s right of way in order for the fiber lines to be placed. Construction equipment may be staged in your area to accomplish construction. If you have any issues or questions about the results of our construction, please call us at 844-99-FIBER, and one of our representatives would be happy to help you with any questions or concerns you might have.
Q: When will I know when services are active and I can order?
A: When services are ready, Co-Mo Connect will communicate to eligible residents via postcards, email updates (scroll up to sign up for email updates via the form on this page), and social media (www.Facebook.com/CoMoConnect). This page will be updated regularly with construction timeline completion dates.