Q. Can I also use my Co-Mo Connect services in my shop, garage, etc.?
A. This is possible in some cases; however, each individual situation will need to be evaluated by Co-Mo Comm or the installers. Please request evaluation with our installers when they call to schedule a time and date for final installation. There are additional fees for this service. For more information, please contact our offices at 800-781-0157 or by email.
Q. Is it possible to have additional services installed at a later date?
A. Yes. You may start out with just one or two of our services and add other services later. However, please keep in mind that the $100 installation fee covers standard installation for one data connection, one voice line and two video set top boxes in one facility completed during one installation trip. Additional installation trips needed to install services at a later date will incur separate installation fees.
Q. I’m nervous about construction on my property damaging my sprinkler/security system or landscaping?
A. If you are concerned about the construction of our fiber lines on your property, please contact our offices at 800-781-0157 or by email and we can pass your information on to our contractors to ensure your concerns are addressed before construction begins.
Q. What kind of cabling will you use for the services?
A. For our internet and television services we prefer to use Enhanced Cat5 cable. There are some cases where we will be able to use existing coax cable at your location; however, this option must be evaluated upon installation.
Q. Do I need to be present when construction crews are working on my property?
A. No. Contractors will be doing all the work outside on your property, including attaching the box to the side of your home, but they will not need entry into your home. However, installers will contact you once construction of your fiber line has been completed to schedule a time for final installation. We will need access inside your location to complete your installation, so we will need someone present at that time.
Q. Will the network be active once the construction crews leave?
A. No. The construction crews are preparing the network to go live once construction in the area is complete. The in-home installer will make an appointment to return, finalize the connection and test the services from your equipment. Once the installer has completed final installation, your services should be fully functional.