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General ServiceBilling Questions FAQ

General Questions

What is Co-Mo Connect?

Co-Mo Connect provides internet, TV, and home phone service to over 27,000 homes and businesses in the Central Missouri Area.

Is my area eligible for Co-Mo Connect and how can I sign up?

You can check your eligibility by visiting If you are eligible, you will be routed to an application where you can sign up for service.

What Internet and TV packages are being offered?

Click here for information about pricing and bundles. 

When will billing begin for my services?

Billing for your Co-Mo Connect services will begin after your inside installation has been completed and your services are fully functional. Services are on a bill-ahead schedule. So, for example, the bill sent to you in June will pay for your July services.

Are there any taxes on these services?

Yes. Co-Mo Connect is required to add any applicable franchise fees or required local taxes for all services; as well as federal, state and E911 fees for the phone service.

How do the bundling discounts work?

A big goal of our pricing involves “simple, straight-forward pricing.” We offer three services: Internet, Phone, and TV. If you bundle two of our services together, you take $15 off the monthly total. If you take all three of our services, you take $35 off the monthly total. In addition, our bundles are flexible. You can pick any tier you want from any of our services and combine them to make your perfect bundle.

One important thing to note: Prices and packages are subject to change! We will let you know if/when they do. Our most up-to-date pricing can always be found by visiting our website

Can I receive Co-Mo Connect service at my condo/apartment?

Yes, it’s possible, but we will need to discuss this possibility with the condo association or owner to determine if they will allow it and what rules the building has for service providers. Multi-dwelling units will also require an onsite evaluation completed by the Co-Mo Connect Team.  If you are interested in learning more, please contact our offices at 844-99-FIBER.

Are seasonal rates available? Describe seasonal rates for me.

The seasonal rate is for subscribers who live out of the Co-Mo Connect service territory for a part of the year. By signing up for the seasonal plan, your Internet, Phone, and TV charges can be reduced for a period during a calendar year. Please call us at 844-99-FIBER to find out more about our seasonal rates and eligible months. Bundling discounts are not applicable on seasonal rates, nor do months spent on seasonal status count towards your contractual obligation.

Is Technical Support offered?

Co-Mo Connect subscribers receive free 24/7 technical support on all services by calling 888-256-9575.

What is fiber?

Fiber Optic is a cable made up of a thin strand of glass which carries digital information over long distances using light. While our mainline fiber is less susceptible to damage, the smaller drop fiber and microfiber can be damaged more easily if the proper caution is not used, causing an interruption in your services.

You can help prevent fiber damage:

  • Be Informed – Know where your fiber line is.
  • Keep the trees around your lines trimmed.
  • Make sure that your fiber is in a location that cannot be easily damaged by animals.
  • Always call Missouri One-Call before digging. It’s easy and free. Call 800-344-7483.

If you have an upcoming renovation or landscaping project planned, and you have concerns about the placement of your fiber, please contact our offices at (844)99-FIBER during normal business hours.

I still have questions…

If you are interested in learning more or have additional questions about Co-Mo Connect, please contact our offices at (888) 99-FIBER or by email at


Can I also use my Co-Mo Connect services in my shop, garage, etc.?

This is possible in some cases; however, each individual situation will need to be evaluated by Co-Mo Connect. Please request evaluation with our agents when they call to schedule the time and date for final inside installation of Co-Mo Connect services. There are additional fees for this service. For more information, please contact our offices at (844) 99-FIBER or by email at

Is it possible to have additional services installed at a later date?

Yes. You may start out with just one or two of our services and add other services later.  However, please keep in mind that the $100 installation fee covers standard installation for one data connection, one voice line, and two video set top boxes in one facility completed during one installation trip.  Additional installation trips needed to install services at a later date will incur separate installation fees. 

I’m nervous about construction on my property damaging my sprinkler/security system or landscaping.

If you are concerned about the construction of our fiber lines on your property, please contact our offices at (844) 99-FIBER or by email at and we can pass your information on to our contractors to ensure your concerns are addressed before construction begins.

What kind of cabling will you use for the services?

At this time, our installers will be utilizing a Cat5e or Cat6 cable for any hardwired devices. We do have the technology available that will allow wireless internet and television in a location. We are not currently using any type of existing coax.

Do I need to be present when construction crews are working on my property?

No. Contractors will be doing all the work outside of your property, including attaching the box to the side of your home, but they will not need entry into your home at that time. However, once construction of your fiber line has been completed, a representative will be contacting you to schedule a specific date and time for your inside installation. We will need access inside your location to complete your install so we will need someone present at that time.

Will the network be active once the construction crews leave?

No. The construction crews are preparing the network to go live once construction in the area is complete. A representative will contact you to schedule an appointment for an in-home installer to return, finalize the connection, and test the services from your equipment. Once the installer has completed final installation, your services should be fully functional.

I’m building a new house. What do I need to do to prepare for Co-Mo Connect inside?

If you’re building or remodeling a family room or home that will include Co-Mo Connect services or other high-end electronics, now is the time to install the proper wiring to support them.   Installing high-capacity, high-grade wiring and cable during the building or remodeling phase — while the walls are accessible — can save you big bucks down the road.

To get the most out of today’s electronics, we recommend installing Category 5E (Cat-5 Enhanced) or Category 6 twisted-pair wire for television, voice and data transmissions.

We recommend running all cabling from each spot where a phone, television, computer or router will be located to a central hub preferably in the center of the home. Also another thing to think about when running your cat5 is whether or not you will be putting in internet ready TV’s. You may also want to run an additional wire for the internet on the TV. When routing your new cabling to your central hub, remember to NOT RUN THE CAT5 NEXT TO POWER WIRE or OVER ANY FLOURESCENT LIGHTS. Cat5 cable is not shielded like coaxial cable and any interference from the power or lights may affect your services.  Please try and drill a separate hole through the framing and keep the Cat5 on the other side of the power wire at a minimum of 6 inches.

If you’re building a new home and planning on utilizing our services, we recommend running the microfiber to your central hub that will be used to connect your services.  On the outside of the home a NID (which is roughly 1foot by 1foot) will be mounted close to the electric meter.  From the NID, a microfiber is ran to our ONT (fiber modem).  While the walls are open in your new home, we suggest stubbing a ½” piece of conduit outside so the microfiber can be ran through it to the NID.  Co-Mo will supply the microfiber for you to run at either of our offices located in Tipton or Laurie.  Please keep in mind when running the microfiber not to kink or bend the fiber too tightly.


What are the channel lineups?

Our most up-to-date channel lineups can be found here. If you have any additional questions about our lineup, you can contact our offices via phone at (844)99-FIBER or by email at

I need help programming my remote!

There are standard instructions printed on the bottom of the remote, however, if you need more detailed instructions you can visit You will need to enter the remote model number that is also printed on the bottom of the remote and then you can select the Setup option. Then select the type of device you would like to setup and follow the instructions on the screen.

Can I have television service installed at my business?

Yes. We do have business packages available for public viewing. For more information, contact our offices via phone at (844)99-FIBER or by email at

I’m interested in a channel not included on your channel lineup.

We continue to evaluate the demand for new channels and will be open to providing additional channels based on interest from our subscribers. If you are interested in a specific channel, we encourage you to email your suggestion to

I’m moving to another location outside of Co-Mo Connect territory. Do I need to return any TV equipment to Co-Mo?

Upon the termination of Co-Mo Connect television service it is the responsibility of the Applicant to return all Co-Mo Connect set top boxes, remotes, set top box cables, and all other provided television equipment in normal working order with an Equipment Return Form signed by the accountholder before the service will be discontinued. If the equipment is returned in damaged condition or not returned at all, the Applicant will be charged for any and all replacement costs.

Where will my local channels originate from on the Co-Mo Connect TV service (i.e. Jeff City/Columbia, Springfield)?

Local Channel Broadcast stations are delivered based upon your service location address and designated market area as determined by Neilsen Company. Most subscribers will receive local channels from Jefferson City/Columbia. However, there are exceptions for our subscribers located in Camden and Benton Counties. Camden County subscribers will be receiving all of their local channels from the Springfield network except KOLR (the Springfield CBS channel). These members will receive KRCG, CBS channel from Jefferson City/Columbia. Benton County subscribers will receive all of their local channels from the Springfield network except KOLR (the Springfield CBS channel). They will receive KCTV5, the CBS channel from Kansas City. For more information, see page four of the TV Quick Start Guide.

How can I watch St. Louis Cardinals games and Kansas City Royals games?

Bally Sports Midwest (included in the Complete package) predominately features the St. Louis Cardinals. If the Cardinals are not playing, the Royals can be featured on this channel. However, we will also offer Bally Sports Midwest Plus, which will broadcast Royals games if both teams are playing at the same time.


Why does my router have a 2.4 and 5GHz network?

These are wireless bands. A wireless band is simply the frequency (or electronic pulses per second) at which the signal is sent. One GHz = 1,000,000,000 cycles per second. Since 2.4 GHz is extremely common, it is usually crowded. Everything from baby monitors to cordless phones to even microwave ovens can cause interference in this band. It is possible to reduce interference by switching to a different channel. We will review this next. When possible, try to use 5 GHz, as your likelihood of experiencing interference (slower speeds) will be significantly reduced. 5 GHz is slowly gaining traction, but does not suffer from the extreme congestion as 2.4 GHz.

Many routers now have dual-band, which means you can use 2.4 GHz and 5 GHz networks from one device. We will typically suggest to subscribers that devices which are capable of faster speeds would be connected to the 5GHz network since it is capable of delivering those faster speeds and the slower on the 2.4 network. Splitting the devices on 2 different networks give you the most flexibility when it comes to your network, since a wireless network can only go as fast as the slowest connected device.

You may have heard about various wireless channels, but what does that mean?

A wireless channel is a subset of the frequency band. 2.4 GHz is essentially broken into smaller sections that range from 2.4.12 GHz to 2.484 GHz. Generally speaking, there is usually a 22 MHz range where interference is possible. This is called the channel width. In most countries, there are three non-overlapping channels. These are 1, 6, and 11. Most devices will default to one of these three channels so as to limit the interference from other devices. If you are noticing slower speeds on wireless, try another channel. If 1, 6, and 11 on 2.4 GHz appear to be congested, try 5 GHz. 5 GHz channels range from 5.170 GHz – 5.835 GHz. Some have channel widths of 20 MHz, 40 MHz, and 80 MHz. Having a router with 5 GHz, like Co-Mo Connect’s Managed Gateway, allows you to make full use of this spectrum to find the best channel for greatest performance. The channels associated with this band range from 34 – 165. 

What else do I need to know about my wireless connection?

Another thing to think about is placement of a wireless router. Generally speaking, the center of the house will result in the best overall range. However, your home’s construction may pose challenges to the wireless signal. Brick, concrete, and steel can pose obstacles for the wireless signal. In this case, it is wise to place the router closest to where you will use the signal the most. Another option is an access point. This is a device that is hard-wired to the router which has its own antenna. In a home environment, it is used to provide wireless signal to area not reached by the wireless router. Some people like range extenders for this function, but be warned: Range Extenders communicate wirelessly back to the router, and because of this your connection to a range extender will always be slower than a direct connection to the router or a hard-wired access point.

Informational links

IEEE 802.11:

How to reduce wireless interference:

How fast will the internet service be?

The minimum residential service is 100 megabits per second, which can meet the needs for those subscribers who just want to check email and do a little internet surfing or even for those subscribers who want to stream movies (i.e. Netflix, Hulu, Amazon, etc.), share pictures, take online classes, etc..  The maximum residential service is 1gbps which is fast enough to do most anything you would like on the internet in no-time!

Do you have any cap on your service?

We do not have any sort of data cap on our internet service.

What can I do to protect my devices?

While the internet can be a great tool for communicating with others, researching various topics, streaming movies and music, and watching cat videos, it can also be dangerous if you aren’t protecting your computer and data. Here are a few tips and recommendations that will help to reduce the risk of a virus, malware, or other unwanted programs on your computer:

  1. Frequently delete your browsing history. For some, they may never delete their browsing history. This not only can eat up gigabytes of storage on your computer, but it could also contain unwanted programs that may slow down your computer’s performance. Most web browsers have an option to delete the browsing history upon exit, while having the option to save form data, passwords, and bookmarks.
  1. Install an ad blocking utility. Most people do not like seeing advertisements all over webpages. Not only does it use additional resources on your computer, but it also opens up another connection to third-party websites that could put tracking cookies or other unnecessary files on your computer. A free utility for your web browser that blocks ads and other third-party plug-ins is Ghostery. You can download it for free at
  1. Install an anti-malware program. Malware is so prevalent on the internet today, and leaving yourself unprotected means you could be unknowingly setting yourself up for data corruption, identify theft, or other problems. For example, a key logger is a malicious program that runs in the background that collects every key you type on your keyboard. It will then send these details back to its owner. These details could include login information for e-mail accounts, banking accounts, or other sensitive information. It is in your best internet to try to stay out in front of these threats instead of being reactionary when it may be too late. Malwarebytes Anti-malware is a great free utility for detecting and removing malware from your computer. If you wish to have active, continuous scanning for threats on your computer, Malwarebytes offers a paid subscription for this service. To cover one computer for a year, the cost is $24.95. To download the free utility or the pay utility, visit
  1. Install an antivirus program. While this recommendation may seem like a given, as of late 2012 approximately 24% of the world’s Windows computers were not protected by an up-to-date anti-virus program (26% in the United States). Virus creators are always improving their code to make them more destructive; however, they do not make them just to cause problems for you. They use viruses to steal your information so that they can make money off of you and your information. They can make money by stealing your contact list and selling bulk e-mail addresses on the black market, stealing your identity and opening accounts in your name, or holding your computer and data hostage. A relatively new type of virus is called ransomware. This program effectively disables your computer while a message displays on the screen demanding payment in some form to release the computer back to you. There are numerous anti-virus programs, so it usually comes down to personal preference.

Links to free antivirus programs:

Panda Free Antivirus 2016

Bitdefender Antivirus Free Edition

Avast Essential Free Antivirus

This PC Magazine article goes over the best pay antivirus programs for 2016. It offers information about each program and links to the best deals.,2817,2372364,00.asp

5. Utilize OpenDNS. OpenDNS provides an additional layer of security by helping you to filter out unwanted content by website address. You can utilize parental controls to block material you may find objectionable. OpenDNS can also help to block known malicious website addresses. You can learn more by visiting


Can I keep my current number?

In most cases yes!  We have successfully ported numbers from several areas, carriers, and prefixes. If you have a concern about a specific number, please contact our offices via phone at (844)99-FIBER or by email at

When will I know what my new phone number is?

Your new phone number will be provided upon installation of your Co-Mo Connect Telephone.

I’m buying a new cordless phone, what frequency do you recommend?

We suggest when looking for new phones to look for a 5.8 or 6.0 DECT(Digital Enhanced Cordless Telecommunications).

Will my phone work when the power goes out?

Corded analog phones that do not require a separate power source will work in the case of a power outage for up to 8 hours with a battery backup unit. This unit is typically installed at the same time as the phone.

Cordless phones will typically not work in the case of a power outage because the base must be plugged into a working electrical outlet.

Backup battery replacements are available for purchase directly from Co-Mo Connect.  If you have any questions regarding the cost of a battery backup unit, how to request and obtain a replacement unit, or instructions on installing the battery or replacement unit, please call 844-99-FIBER.

If you decide to purchase a backup battery, you can also purchase a backup battery through many retailers or online. Be sure to purchase the battery model that matches the type of modem that you have.