General Questions

What is Co-Mo Connect?

Co-Mo Connect, a subsidiary of Co-Mo Electric, provides internet, phone, and TV to over 14,000 businesses and homes in the Central Missouri Area.

Is my area eligible for Co-Mo Connect and how can I sign up?

You can check your eligibility by visiting join.co-mo.net. If you are eligible, you will be routed to an application where you can sign up for service.

Tell me more about the project…

A four-phase plan was approved by the Co-Mo Board of Directors in 2012 to bring internet, television, and telephone to all of the cooperative’s members. Construction on Phase 1 began in May of 2013. Crews completed the mainline construction of the project in the fall of 2016. Along the way, the Board noticed a need for reliable broadband in a few areas outside the cooperative territory allowing us the opportunity to bring service to areas such as Tipton, California, Versailles and Stover. While construction has been completed, we are always considering the possibility of expanding our service to additional areas in need.

What if I didn’t sign up during the pre-construction period?

Not a problem! Send us a message at info@co-mo.net or visit join.co-mo.net to see what the cost would be to construct fiber service to your location.

What packages are being offered?

Click here for information about pricing and bundles. 

When will billing begin for my services?

Billing for your Co-Mo Connect services will begin after your inside installation has been completed and your services are fully functional. Services are on a bill-ahead schedule. So, for example, the bill sent to you in June will pay for your July services.

Are there any taxes on these services?

Yes. Co-Mo Connect is required to add any applicable franchise fees or required local taxes for all services; as well as federal, state and E911 fees for the phone service.

How do the bundling discounts work?

A big goal of our pricing involves “simple, straight-forward pricing”. We offer three services: Internet, Phone, and TV. If you bundle two of our services together, you take $15 off the monthly total. If you take all three of our services, you take $35 off the monthly total. In addition, our bundles are flexible. You can pick any tier you want from any of our services and combine them to make your perfect bundle.

So, for example, a residential member could pick the Basic-level Internet package ($49.95), unlimited phone ($39.95) and the Complete-HD-DVR package ($69.95). Add those three together and you get a monthly total of $159.85 a month. Then, you factor in the $35 bundle discount and your monthly bill is a VERY attractive $124.85 a month.

One important thing to note: Prices and packages are subject to change! We will let you know if/when they do. Our most up-to-date pricing can always be found by visiting our website www.co-mo.net.

Can I receive Co-Mo Connect service at my condo/apartment?

Yes, it’s possible, but we will need to discuss this possibility with the condo association or owner to determine if they will allow it and what rules the building has for service providers. Multi-dwelling units will also require an onsite evaluation completed by the Co-Mo Connect Team.  If you are interested in learning more, please contact our offices at 844-99-FIBER or by email at info@co-mo.net.

Explain the seasonal rate to me.

The seasonal rate is for subscribers who live elsewhere for a part of the year. By signing up for the seasonal plan, your Internet, Phone and TV charges can be reduced for November, December, January, February and EITHER (not both) October or March — your choice. Please call us in advance of when you would like seasonal rates to be applied to your account. Bundling discounts are not applicable on seasonal rates, nor do months spent on seasonal status count towards your contractual obligation.

Is Technical Support offered?

Co-Mo Connect subscribers receive free 24/7 technical support on all services by calling 888-256-9575.

What is fiber?

Fiber Optic is a cable made up of a thin strand of glass which carries digital information over long distances using light. While our mainline fiber is less susceptible to damage, the smaller drop fiber and microfiber can be damaged more easily if the proper caution is not used, causing an interruption in your services.

You can help prevent fiber damage:

  • Be Informed – Know where your fiber line is.
  • Keep the trees around your lines trimmed.
  • Make sure that your fiber is in a location that cannot be easily damaged by animals.
  • Always call Missouri One-Call before digging. It’s easy and free. Call 800-344-7483.

If you have an upcoming renovation or landscaping project planned, and you have concerns about the placement of your fiber, please contact our offices at (844)99-FIBER during normal business hours.

I still have questions…

If you are interested in learning more or have additional questions about Co-Mo Connect, please contact our offices at (888) 99-FIBER or by email at info@co-mo.net.

Construction/Installation

Can I also use my Co-Mo Connect services in my shop, garage, etc.?

This is possible in some cases; however, each individual situation will need to be evaluated by Co-Mo Connect. Please request evaluation with our agents when they call to schedule the time and date for final inside installation of Co-Mo Connect services. There are additional fees for this service. For more information, please contact our offices at (844) 99-FIBER or by email at info@co-mo.net.

Is it possible to have additional services installed at a later date?

Yes. You may start out with just one or two of our services and add other services later.  However, please keep in mind that the $100 installation fee covers standard installation for one data connection, one voice line, and two video set top boxes in one facility completed during one installation trip.  Additional installation trips needed to install services at a later date will incur separate installation fees. 

I’m nervous about construction on my property damaging my sprinkler/security system or landscaping.

If you are concerned about the construction of our fiber lines on your property, please contact our offices at (844) 99-FIBER or by email at info@co-mo.net and we can pass your information on to our contractors to ensure your concerns are addressed before construction begins.

What kind of cabling will you use for the services?

At this time, our installers will be utilizing a Cat5e or Cat6 cable for any hardwired devices. We do have the technology available that will allow wireless internet and television in a location. We are not currently using any type of existing coax.

Do I need to be present when construction crews are working on my property?

No. Contractors will be doing all the work outside of your property, including attaching the box to the side of your home, but they will not need entry into your home at that time. However, once construction of your fiber line has been completed, a representative will be contacting you to schedule a specific date and time for your inside installation. We will need access inside your location to complete your install so we will need someone present at that time.

Will the network be active once the construction crews leave?

No. The construction crews are preparing the network to go live once construction in the area is complete. A representative will contact you to schedule an appointment for an in-home installer to return, finalize the connection, and test the services from your equipment. Once the installer has completed final installation, your services should be fully functional.

I’m building a new house. What do I need to do to prepare for Co-Mo Connect inside?

If you’re building or remodeling a family room or home that will include Co-Mo Connect services or other high-end electronics, now is the time to install the proper wiring to support them.   Installing high-capacity, high-grade wiring and cable during the building or remodeling phase — while the walls are accessible — can save you big bucks down the road.

To get the most out of today’s electronics, we recommend installing Category 5E (Cat-5 Enhanced) or Category 6 twisted-pair wire for television, voice and data transmissions.

We recommend running all cabling from each spot where a phone, television, computer or router will be located to a central hub preferably in the center of the home. Also another thing to think about when running your cat5 is whether or not you will be putting in internet ready TV’s. You may also want to run an additional wire for the internet on the TV. When routing your new cabling to your central hub, remember to NOT RUN THE CAT5 NEXT TO POWER WIRE or OVER ANY FLOURESCENT LIGHTS. Cat5 cable is not shielded like coaxial cable and any interference from the power or lights may affect your services.  Please try and drill a separate hole through the framing and keep the Cat5 on the other side of the power wire at a minimum of 6 inches.

If you’re building a new home and planning on utilizing our services, we recommend running the microfiber to your central hub that will be used to connect your services.  On the outside of the home a NID (which is roughly 1foot by 1foot) will be mounted close to the electric meter.  From the NID, a microfiber is ran to our ONT (fiber modem).  While the walls are open in your new home, we suggest stubbing a ½” piece of conduit outside so the microfiber can be ran through it to the NID.  Co-Mo will supply the microfiber for you to run at either of our offices located in Tipton or Laurie.  Please keep in mind when running the microfiber not to kink or bend the fiber too tightly.

Television

What are the channel lineups?

Our most up-to-date channel lineups can be found here. If you have any additional questions about our lineup, you can contact our offices via phone at (844)99-FIBER or by email at Info@co-mo.net.

I need help programming my remote!

There are standard instructions printed on the bottom of the remote, however, if you need more detailed instructions you can visit www.urcsupport.com. You will need to enter the remote model number that is also printed on the bottom of the remote and then you can select the Setup option. Then select the type of device you would like to setup and follow the instructions on the screen.

Can I have television service installed at my business?

Yes. We do have business packages available for public viewing. For more information, contact our offices via phone at (844)99-FIBER or by email at Info@co-mo.net.

Will the installers be able to use existing CAT 5 or coax cabling for the TV installation?

It’s possible that the installers will be able to use existing Ethernet cabling but they will first have to evaluate the cabling and setup during installation to determine if it can be used. If the installer finds that the existing cable needs to be replaced, you will be notified of additional charges before any further action is taken. We are not currently using any type of coax as we now have the option of installing wireless set top boxes.

Can I use my existing television receivers (i.e. Dish, Direct, Cable, etc.) if I sign up for Co-Mo Connect TV service?

No. The Co-Mo Connect TV service will have specific set-top boxes that have to be used with our TV programming.

How many shows can be recorded at one time using the Whole Home HD-DVR advertised in the Co-Mo Connect Television service?

The size and recording capacity of our Whole-Home HD-DVR set top box varies depending on the type of box and wiring of the location it is installed at. The HD-DVR that we are currently installing allows simultaneous recording of up to 4 HD shows while still watching live TV and is equipped with a 1TB harddrive. This will hold up to 300 hours of recordings.

Do I have to have a set top box for every TV?

Yes. In order to translate an IP connection such as ours, we suggest our subscribers have a set top box at each TV where they wish to utilize the service. For additional set top boxes, members can choose to lease an extra HD set top box for $4.95 per month or HD-DVR set top box for $9.95 per month.

Will the HD or HD-DVR set top box work if my TV isn’t HD capable?

Yes. All of our set top boxes are able to “down convert” HD channels to SD if you do not have an HDTV.

I would like to upgrade my HD set top box to a Whole Home HD-DVR set top box. What do I do?

You will need to contact our Co-Mo offices so we can update your service and you will need to bring your set top box to your local Co-Mo office to exchange for your upgraded HD-DVR box. If a service call is necessary to complete the installation of your new set top box, additional fees may be applicable.

I’m interested in a channel not included on your channel lineup.

We continue to evaluate the demand for new channels and will be open to providing additional channels based on interest from our subscribers. If you are interested in a specific channel, we encourage you to email your suggestion to Info@co-mo.net.

I’m moving to another location outside of Co-Mo Connect territory. Do I need to return any TV equipment to Co-Mo?

Upon the termination of Co-Mo Connect television service it is the responsibility of the Applicant to return all Co-Mo Connect set top boxes, remotes, set top box cables, and all other provided television equipment in normal working order with an Equipment Return Form signed by the accountholder before the service will be discontinued. If the equipment is returned in damaged condition or not returned at all, the Applicant will be charged for any and all replacement costs.

Where will my local channels originate from on the Co-Mo Connect TV service (i.e. Jeff City/Columbia, Springfield)?

Local Channel Broadcast stations are delivered based upon your service location address and designated market area as determined by Neilsen Company. Most subscribers will receive local channels from Jefferson City/Columbia. However, there are exceptions for our subscribers located in Camden and Benton Counties. Camden County subscribers will be receiving all of their local channels from the Springfield network except KOLR (the Springfield CBS channel). These members will receive KRCG, CBS channel from Jefferson City/Columbia. Benton County subscribers will receive all of their local channels from the Springfield network except KOLR (the Springfield CBS channel). They will receive KCTV5, the CBS channel from Kansas City. For more information, see page four of the TV Quick Start Guide.

Can I watch St. Louis Cardinals games and Kansas City Royals games?

Fox Sports Midwest (Included in the Complete package) predominately features the St. Louis Cardinals. If the Cardinals are not playing, the Royals can be featured on this channel. However, we will also offer Fox Sports Midwest Plus which will broadcast Royals games if both teams are playing at the same time.

What about WatchTVEverywhere?

Co-Mo Connect is proud to be able to provide our subscribers with WatchTVEverywhere. This feature will allow our TV subscribers to stream some of your favorite channels within your subscribed programming to your tablet, smartphone, laptop, or other mobile device from anywhere you can receive an internet signal.

How much does WatchTVEverywhere cost?

Nothing. At this time, there is no extra cost for WatchTVEverywhere so feel free to explore. You only need to be a subscriber to the TV network you would like to access. This may change over time depending on the requirements made by the individual TV networks.

What can I watch with WatchTVEverywhere?

Different networks make different programs available at different times. Each TV network makes their own decision about what to make available on WatchTVEverywhere. For example, the live feed of CNN is available. However, the live feed of Nickelodeon is not. Instead, Nickelodeon offers full episodes of their popular programs. A TV network doesn’t necessarily own all of the rights to all of the programs they transmit. A TV network may have the right to transmit a movie, but only to TV sets, not on WatchTVEverywhere. So, once again, it depends on the TV network.

Will other networks become available on WatchTVEverywhere?

Yes. We are working with many different program providers to expand the number of networks and the number of programs available on WatchTVEverywhere. Registered users are presented with a complete list of all the networks available to them. You will see them automatically when they are added.

How do I register for WatchTVEverywhere?

Navigate to WatchTVEverywhere.com. Click on Register and then Create Account. Now, check the email address you just provided. You will find an email message with your WatchTVEverywhere activation link. Click on the link to complete the registration process. You can find additional step-by-step instructions by reviewing our WatchTVEverywhere Guide here. Also, you can see all of the available WatchTVEverywhere networks here.

How do I watch HBOgo?

At this time, Co-Mo Connect is not listed as a provider on the HBOgo website. In order to watch HBOgo with your subscription, select wTVe from the provider list and use your WatchTVEverywhere login credentials to login.

Internet

What type of router do I need?

We typically suggest a “wireless N” or “wireless AC” router.  These are backwards compatible with most wireless devices. However, if you would like us to do all the work in getting your wireless network configured and setup, we can activate the wireless functionality built inside of our equipment for $4.95 per month.

What do those letters mean?

802.11 is a set of specifications created by the Institute of Electrical and Electronics Engineers (IEEE) for implementing wireless local area network connections. When you see 802.11a or 802.11n, there is meaning behind each of these subsections. Without being long-winded, here’s a brief overview of each:

802.11a – Operates in the 5 GHz band, Speeds up to 54 Mbps, poor range.

802.11b – Operates in the 2.4 GHz band, Speeds up to 11 Mbps, good range.

802.11g – Operates in the 2.4 GHz band, Speeds up to 54 Mbps, fair range, backwards compatible with 802.11b. When you can no longer pick up the 802.11g signal, you could pick up 802.11b.

802.11n – Operates in both 2.4 GHz and 5 GHz band, Speeds anywhere from 54 Mbps up to 600 Mbps, good range, uses MIMO (multiple-input multiple-output) which helps increase the range by using multiple antennas in a coordinated fashion.

802.11ac – Operates in the 5 GHz range using wider channels, speeds up to 1300 Mbps, uses MU-MIMO (multi-user MIMO), which builds on MIMO by using more antennas to boost the wireless signal, improved performance for multiple devices, good range.

802.11ad – Operates in the 60 GHz band, Speeds up to 7 Gbps (7,000 Mbps), good range. This is the newest standard, and currently there are very limited products developed which incorporate 802.11ad.

Why does my router have a 2.4 and 5GHz network?

These are wireless bands. A wireless band is simply the frequency (or electronic pulses per second) at which the signal is sent. One GHz = 1,000,000,000 cycles per second. Since 2.4 GHz is extremely common, it is usually crowded. Everything from baby monitors to cordless phones to even microwave ovens can cause interference in this band. It is possible to reduce interference by switching to a different channel. We will review this next. When possible, try to use 5 GHz, as your likelihood of experiencing interference (slower speeds) will be significantly reduced. 5 GHz is slowly gaining traction, but does not suffer from the extreme congestion as 2.4 GHz.

Many routers now have dual-band, which means you can use 2.4 GHz and 5 GHz networks from one device. We will typically suggest to subscribers that devices which are capable of faster speeds would be connected to the 5GHz network since it is capable of delivering those faster speeds and the slower on the 2.4 network. Splitting the devices on 2 different networks give you the most flexibility when it comes to your network, since a wireless network can only go as fast as the slowest connected device.

You may have heard about various wireless channels, but what does that mean?

A wireless channel is a subset of the frequency band. 2.4 GHz is essentially broken into smaller sections that range from 2.4.12 GHz to 2.484 GHz. Generally speaking, there is usually a 22 MHz range where interference is possible. This is called the channel width. In most countries, there are three non-overlapping channels. These are 1, 6, and 11. Most devices will default to one of these three channels so as to limit the interference from other devices. If you are noticing slower speeds on wireless, try another channel. If 1, 6, and 11 on 2.4 GHz appear to be congested, try 5 GHz. 5 GHz channels range from 5.170 GHz – 5.835 GHz. Some have channel widths of 20 MHz, 40 MHz, and 80 MHz. Having a router with 5 GHz, like Co-Mo Connect’s Managed Gateway, allows you to make full use of this spectrum to find the best channel for greatest performance. The channels associated with this band range from 34 – 165. 

What else do I need to know about my wireless connection?

Another thing to think about is placement of a wireless router. Generally speaking, the center of the house will result in the best overall range. However, your home’s construction may pose challenges to the wireless signal. Brick, concrete, and steel can pose obstacles for the wireless signal. In this case, it is wise to place the router closest to where you will use the signal the most. Another option is an access point. This is a device that is hard-wired to the router which has its own antenna. In a home environment, it is used to provide wireless signal to area not reached by the wireless router. Some people like range extenders for this function, but be warned: Range Extenders communicate wirelessly back to the router, and because of this your connection to a range extender will always be slower than a direct connection to the router or a hard-wired access point.

Informational links

IEEE 802.11: https://en.wikipedia.org/wiki/IEEE_802.11

How to reduce wireless interference: http://bit.ly/1YVhD0N

How fast will the internet service be?

The minimum residential service is 5 megabits per second for those subscribers who just want to check email and do a little internet surfing.  For those subscribers who want to stream movies (i.e. Netflix, Hulu, Amazon, etc.), share pictures, online gaming, take online classes, etc., they will want to select at least our 100 or 250 megabits per second package. The maximum residential service is 1gbps which is fast enough to do most anything you would like on the internet in no-time!

Will there be e-mail accounts with Co-Mo Connect?

With the large number of free e-mail services available that provide such great service (Gmail and Hotmail, for example), our intention at this time is not to provide email.

Do you have any cap on your service?

Currently, we do not have any sort of data cap on our internet service.

Do you have any blocks on specific websites?

We do not have any sort of block on our service. Any blocks that you would run into would be mandated by your firewall or router.

What can I do to protect my devices?

While the internet can be a great tool for communicating with others, researching various topics, streaming movies and music, and watching cat videos, it can also be dangerous if you aren’t protecting your computer and data. Here are a few tips and recommendations that will help to reduce the risk of a virus, malware, or other unwanted programs on your computer:

  1. Frequently delete your browsing history. For some, they may never delete their browsing history. This not only can eat up gigabytes of storage on your computer, but it could also contain unwanted programs that may slow down your computer’s performance. Most web browsers have an option to delete the browsing history upon exit, while having the option to save form data, passwords, and bookmarks.
  1. Install an ad blocking utility. Most people do not like seeing advertisements all over webpages. Not only does it use additional resources on your computer, but it also opens up another connection to third-party websites that could put tracking cookies or other unnecessary files on your computer. A free utility for your web browser that blocks ads and other third-party plug-ins is Ghostery. You can download it for free at http://www.ghostery.com/en/.
  1. Install an anti-malware program. Malware is so prevalent on the internet today, and leaving yourself unprotected means you could be unknowingly setting yourself up for data corruption, identify theft, or other problems. For example, a key logger is a malicious program that runs in the background that collects every key you type on your keyboard. It will then send these details back to its owner. These details could include login information for e-mail accounts, banking accounts, or other sensitive information. It is in your best internet to try to stay out in front of these threats instead of being reactionary when it may be too late. Malwarebytes Anti-malware is a great free utility for detecting and removing malware from your computer. If you wish to have active, continuous scanning for threats on your computer, Malwarebytes offers a paid subscription for this service. To cover one computer for a year, the cost is $24.95. To download the free utility or the pay utility, visit http://www.malwarebytes.org/.
  1. Install an antivirus program. While this recommendation may seem like a given, as of late 2012 approximately 24% of the world’s Windows computers were not protected by an up-to-date anti-virus program (26% in the United States). Virus creators are always improving their code to make them more destructive; however, they do not make them just to cause problems for you. They use viruses to steal your information so that they can make money off of you and your information. They can make money by stealing your contact list and selling bulk e-mail addresses on the black market, stealing your identity and opening accounts in your name, or holding your computer and data hostage. A relatively new type of virus is called ransomware. This program effectively disables your computer while a message displays on the screen demanding payment in some form to release the computer back to you. There are numerous anti-virus programs, so it usually comes down to personal preference.

Links to free antivirus programs:

Panda Free Antivirus 2016
http://www.pandasecurity.com/usa/homeusers/solutions/free-antivirus/

Bitdefender Antivirus Free Edition
http://www.bitdefender.com/solutions/free.html

Avast Essential Free Antivirus
https://www.avast.com/index

This PC Magazine article goes over the best pay antivirus programs for 2016. It offers information about each program and links to the best deals.
http://www.pcmag.com/article2/0,2817,2372364,00.asp

5. Utilize OpenDNS. OpenDNS provides an additional layer of security by helping you to filter out unwanted content by website address. You can utilize parental controls to block material you may find objectionable. OpenDNS can also help to block known malicious website addresses. You can learn more by visiting https://www.opendns.com/.

Phone

Can I keep my current number?

In most cases yes!  We have successfully ported numbers from several areas, carriers, and prefixes. If you have a concern about a specific number, please contact our offices via phone at (844)99-FIBER or by email at Info@co-mo.net.

When will I know what my new phone number is?

Your new phone number will be provided upon installation of your Co-Mo Connect Telephone.

I’m buying a new cordless phone, what frequency do you recommend?

We suggest when looking for new phones to look for a 5.8 or 6.0 DECT(Digital Enhanced Cordless Telecommunications).

Will my phone work when the power goes out?

Corded analog phones that do not require a separate power source will work in the case of a power outage for up to 8 hours with a battery back up unit. This unit is typically installed at the same time as the phone.

Cordless phones will typically not work in the case of power outage because the base must be plugged into a working electrical outlet.