General ServiceBilling Questions FAQ

This is possible in some cases; however, each individual situation will need to be evaluated by Co-Mo Connect. Please request evaluation with our agents when they call to schedule the time and date for final inside installation of Co-Mo Connect services. There are additional fees for this service. For more information, please contact our offices at (844) 99-FIBER or by email at info@co-mo.net.

Yes.  But additional installation trips needed to install services at a later date will incur separate installation fees. 

No. Contractors will be doing all the work outside of your property, including attaching the box to the side of your home, but they will not need entry into your home at that time. However, once construction of your fiber line has been completed, a representative will be contacting you to schedule a specific date and time for your inside installation. We will need access inside your location to complete your install so we will need someone present at that time.

No. The construction crews are preparing the network to go live once construction in the area is complete. A representative will contact you to schedule an appointment for an in-home installer to return, finalize the connection, and test the services from your equipment. Once the installer has completed final installation, your services should be fully functional.

These are wireless bands. A wireless band is simply the frequency (or electronic pulses per second) at which the signal is sent. One GHz = 1,000,000,000 cycles per second. Since 2.4 GHz is extremely common, it is usually crowded. Everything from baby monitors to cordless phones to even microwave ovens can cause interference in this band. It is possible to reduce interference by switching to a different channel. We will review this next. When possible, try to use 5 GHz, as your likelihood of experiencing interference (slower speeds) will be significantly reduced. 5 GHz is slowly gaining traction, but does not suffer from the extreme congestion as 2.4 GHz.

Many routers now have dual-band, which means you can use 2.4 GHz and 5 GHz networks from one device. We will typically suggest to subscribers that devices which are capable of faster speeds would be connected to the 5GHz network since it is capable of delivering those faster speeds and the slower on the 2.4 network. Splitting the devices on 2 different networks give you the most flexibility when it comes to your network, since a wireless network can only go as fast as the slowest connected device.

A wireless channel is a subset of the frequency band. 2.4 GHz is essentially broken into smaller sections that range from 2.4.12 GHz to 2.484 GHz. Generally speaking, there is usually a 22 MHz range where interference is possible. This is called the channel width. In most countries, there are three non-overlapping channels. These are 1, 6, and 11. Most devices will default to one of these three channels so as to limit the interference from other devices. If you are noticing slower speeds on wireless, try another channel. If 1, 6, and 11 on 2.4 GHz appear to be congested, try 5 GHz. 5 GHz channels range from 5.170 GHz – 5.835 GHz. Some have channel widths of 20 MHz, 40 MHz, and 80 MHz. Having a router with 5 GHz, like Co-Mo Connect’s Managed Gateway, allows you to make full use of this spectrum to find the best channel for greatest performance. The channels associated with this band range from 34 – 165. 

Another thing to think about is placement of a wireless router. Generally speaking, the center of the house will result in the best overall range. However, your home’s construction may pose challenges to the wireless signal. Brick, concrete, and steel can pose obstacles for the wireless signal. In this case, it is wise to place the router closest to where you will use the signal the most. Another option is an access point. This is a device that is hard-wired to the router which has its own antenna. In a home environment, it is used to provide wireless signal to area not reached by the wireless router. Some people like range extenders for this function, but be warned: Range Extenders communicate wirelessly back to the router, and because of this your connection to a range extender will always be slower than a direct connection to the router or a hard-wired access point.

The minimum residential service is 100 megabits per second, which can meet the needs of subscribers who just want to check email and do a little internet surfing or even for subscribers who want to stream movies (e.g., Netflix, Hulu, Amazon, etc.), share pictures, take online classes, etc. The maximum residential service is 1 Gbps, which is fast enough to do almost anything you would like on the internet in no time!

We do not have any data caps on any of our internet service tiers.

In most cases, yes! We have successfully ported numbers from several areas, carriers, and prefixes. If you have a concern about a specific number, please contact our offices at (844)99-FIBER or by email at Info@co-mo.net.

Your new phone number will be provided upon installation of your Co-Mo Connect Telephone.

Corded analog phones that do not require a separate power source will work in the case of a power outage for up to 8 hours with a battery backup unit. This unit is typically installed at the same time as the phone.

Cordless phones will typically not work in the case of a power outage because the base must be plugged into a working electrical outlet.

Backup battery replacements are available for purchase directly from Co-Mo Connect.  If you have any questions regarding the cost of a battery backup unit, how to request and obtain a replacement unit, or instructions on installing the battery or replacement unit, please call 844-99-FIBER.

If you decide to purchase a backup battery, you can also purchase a backup battery through many retailers or online. Be sure to purchase the battery model that matches the type of modem that you have.