FREQUENTLY ASKED QUESTIONS
What happened to Lake Cable?
After many wonderful discussions with Lake Cable’s owners, Gerald and Nelda Buhrow, Co-Mo Connect has recently agreed to purchase Lake Cable. As a result of this purchase, Co-Mo Connect will construct a fiber-optic network and bring its award-winning, ultra-fast gigabit fiber optic Internet to Tan-Tar-A Estates in June-July of 2025.
What is changing?
First and foremost, nothing is changing right now. You are still a Lake Cable subscriber, and all your services will remain exactly as they are currently offered to you by Lake Cable. Denise Allgaier continues to manage customer billing and phone calls for Lake Cable, including new service requests, customer changes, billing inquiries, and payments. You can reach her at (573) 348-2511. For technical issues or outages, please call 800-282-4650.
When will Co-Mo Connect fiber optic line construction begin? When will Co-Mo Connect services be available?
On Monday, April 14, we will restart construction within the HOA.. You may see our trucks and employees/contractors working around the Estates. Co-Mo Connect plans to complete all construction by July of 2025; services should be available to residents within Tan-Tar-A Estates once construction is completed.
Will I have to sign up for Co-Mo Connect Internet service? Will there be an interruption of service?
Yes, when construction is complete and service is active, you will have to sign up for Co-Mo Connect’s Ultra-Fast Internet service. We do not accept pre-sign-ups. And no, currently, we do not anticipate an interruption of service between the transition of Lake Cable services and you signing up and receiving Co-Mo Connect’s Ultra-Fast Fiber Internet service.
What fiber-optic construction method will be used in Tan-Tar-A Estates?
Co-Mo Connect will use a micro-trenching technique to construct a fiber-line infrastructure for Tan-Tar-A Estates. Micro-trenching refers to the practice of cutting very thin channels into roadways and/or other rights-of-way to lay fiber. Once the cable is installed, the channels are backfilled with matching filler material. We chose this method because it is less disruptive to residents and the neighborhood and makes repairs efficiently with very little impact.
How can I learn more about Co-Mo’s pricing/information for Internet, TV, and Phone services?
Visit www.CoMoConnect.com or call 844-99-FIBER for more information about Fiber Internet, TV, and home phone services and pricing.
NOTE: We DO NOT take pre-orders at this time. Order service ONLY when your phase is marked ORDER NOW or ACTIVE on this webpage or if you receive a postcard or email that notifies you that your specific phase is active. DO NOT ORDER if you live in an “In Construction” or “TBA” phase.
Once construction is complete and you sign up for Co-Mo Connect internet in June-July, you will call 844-99-FIBER for billing inquiries, new service requests, customer changes, and payments. For technical issues, you will call 888-256-9575.
When will I know when services are active and I can order?
When services are ready, Co-Mo Connect will communicate to eligible residents via this webpage, postcards, email updates (scroll up to sign up for email updates via the form on this page), through the HOA, and social media (www.Facebook.com/CoMoConnect).
