FREQUENTLY ASKED QUESTIONS
What happened to Lake Cable?
After many excellent discussions with Lake Cable’s owners, Gerald and Nelda Buhrow, Co-Mo Connect has recently agreed to purchase Lake Cable. As a result of this purchase, Co-Mo Connect will construct a fiber-optic network and bring its award-winning, ultra-fast gigabit fiber optic Internet to Tan-Tar-A Estates in June-July of 2025.
What is changing?
First and foremost, nothing is changing right now. You are still a Lake Cable subscriber, and all your services will remain exactly as they are currently offered to you by Lake Cable until July 15, when Lake Cable’s operations will cease services. Until then, Denise Allgaier manages customer billing and phone calls for Lake Cable, including new service requests, customer changes, billing inquiries, and payments. You can reach her at (573) 348-2511. For technical issues or outages, please call 800-282-4650.
NOTE: Once construction is complete and Co-Mo Connect internet services are activated and installed in your home in late June or early July, you will call 844-99-FIBER for billing inquiries, new service requests, customer changes, and payments. For technical issues, you will call 888-256-9575.
Will I have to sign up for Co-Mo Connect Internet service? Will there be an interruption of service?
Yes, when construction is complete and service is active, you must sign up for Co-Mo Connect’s Ultra-Fast Internet service. We are currently accepting pre-signups at www.UltraFastInternet.com. And no, we do not anticipate an interruption of service between the transition of Lake Cable services and you signing up and receiving Co-Mo Connect’s Ultra-Fast Fiber Internet service.
What fiber-optic construction method will be used in Tan-Tar-A Estates?
Co-Mo Connect will use a micro-trenching technique to construct a fiber-line infrastructure for Tan-Tar-A Estates. Micro-trenching refers to the practice of cutting very thin channels into roadways and/or other rights-of-way to lay fiber. Once the cable is installed, the channels are backfilled with matching filler material. We chose this method because it is less disruptive to residents and the neighborhood and makes repairs efficiently with very little impact.
How can I learn more about Co-Mo’s pricing/information for Internet, TV, and Phone services?
Visit www.CoMoConnect.com or call 844-99-FIBER for more information about Fiber Internet, TV, and home phone services and pricing.
When will I know when services are active, and how will I be scheduled for an install?
If you have completed a pre-signup form at www.UltraFastInternet.com, one of our friendly representatives will contact you when services are ready to collect your installation fee and schedule your installation.